Just wanted to let you know that after many trials and errors we have finally added a brand new Bug Tracker that is perfectly integrated with vbulletin.
If you are familiar with the bug tracker on vbulletin.com you will find yourself right at home
The bug-tracker is accessible only by customers and like the help desk is considered "official support"
I will be adding more option in the next few days, I have imported all of the previous bugs into the new system.
Finally you will be able to use the same clients area/forum account to posts bugs and suggestions
Bug Tracker can be found here:
http://www.vbstyles.com/forum/bugtracker.php
Please take advantage of it, so that we can provide you with faster support timing