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Thread: Support tickets versus skin forums

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  1. Support tickets versus skin forums 
    #1
    Are there any general guidelines for determining where it is most appropriate to direct questions/problems/requests regarding specific skins we have purchased?

    Thanks!
     

  2.  
    #2
    Quote Originally Posted by jeff
    Are there any general guidelines for determining where it is most appropriate to direct questions/problems/requests regarding specific skins we have purchased?

    Thanks!
    Hi,

    Feel free to post either here in the forums or by all means open a support ticket if you feel you woudl like us to take a look at your www site for you. With the support ticket system, these are totally private and confidential and allows you to enter ftp and admin details so that we can then access your system to take a look. You wouldn't want to post that info on the public forums.

    John
     

  3.  
    #3
    Thank you!
     

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